DAM services (1)

 

Same day response.
Always

Our customers receive same day response to their business and technical requests.

DAM services and support 100% tailored to your needs

No two customers are the same. By offering our personalised DAM services we acknowledge your organisation's unique requirements, needs, and preferences. When you succeed, we succeed.

 

databasics services personalisation matrix (customers A, B, C, D, E, F, G)

Databasics service personalization matrix graph

 

How we provide DAM success

We are committed to being more than just a solution provider. As a long-time Canto partner with deep experience working across industries, we partner with you at every stage—from implementation to adoption and ongoing support—ensuring your DAM investment delivers long-term value.

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Customised onboarding & implementation

Our goal is for customers to succeed with their DAM. We offer different levels of Onboarding support based on your wants and needs - from Sprint to Paced to Hands-On, customised to your organisation's goals. 

What to expect:

  • Onboarding tailored to your needs
  • Workflow and metadata planning to set your team up for success
  • Use-case driven support
  • Training and launch readiness support

We aim to get your DAM up and running smoothly, with a setup that supports both immediate adoption and long-term growth.

Strategic Customer Success

We don’t stop at implementation. Our team continues to work with you to ensure your system evolves with your business and remains a valuable resource over time.

How we support your success:

  • Regular check-ins and system health reviews

  • Expert advice on governance, permissions, and asset lifecycle strategy

  • Guidance on boosting user adoption across teams

  • Flexible support packages tailored to your business structure

Think of us as your long-term partner, helping you get the most from your DAM investment—year after year.

 

success tile

 

support tile

 

Responsive local support

Our support is delivered by real people, based in your time zone, who know your system and your goals. Whether you’re troubleshooting an issue or looking for workflow improvements, we’re here to help.

Included with every service plan:

  • Local, in-house support from Canto-certified experts

  • Easy access via phone or email

  • Optional premium hands-on support from CX team

  • No outsourced call centres—just responsive, knowledgeable help

When you call us, you’re speaking with someone who knows your system, your team, and your goals.

Our services

Solution demo and consulting

Help deciding on a DAM solution based on your organisation's requirements. We listen to your needs, objectives and provide guidance in selecting a solution. A personalised demo of Canto to showcase the capabilities and features that would benefit your organisation.

Customised onboarding

Our goal is for customers to succeed with their DAM. We offer different levels of Onboarding support based on your wants and needs - from Basic to Hands-On, customised to your organisation's goals, and designed to be practical, scalable, and rooted in proven best practices.

Personalised levels of support

What sets databasics apart from other DAM providers is personalised levels of ongoing support. We acknowledge different needs each organisation has - be it simple Helpdesk support or hands-on assistance and configuration. 

Complete Knowledge Base

Self-service hub for all things Canto and DAM. It’s packed with how-to guides, troubleshooting tips, training resources, and expert insights tailored to the way our customers work. The Knowledge Base gives you 24/7 access to the answers you need. 

Regular Health Checks

Our regular check-ins ensure your Canto system continues to support your evolving needs. Together we review key areas like metadata structure, user access, storage usage, workflows, and overall system performance—identifying opportunities for improvement, cleanup, or optimisation.

Customer-led-growth

Customer-led growth means we evolve our services, resources, and solutions based on real feedback, real needs, and real outcomes. From feature recommendations to onboarding strategies, we listen, adapt, and build with our customers at the centre.

 

Personalised Service Levels

 

SERVICE LEVELS PRICE YEAR 1 ONBOARDING YEAR 2 SUPPORT

BASIC

$1,650/ p.a.

  • Helpdesk
  • Knowledge Base
  • Migration support
  • SSO implementation
  • 4 x 45 min Sprint Onboarding sessions to be taken within one month of procurement
  • 4 x 45 min Paced Onboarding sessions to be taken within three month of procurement
  • 1 x 45 min Best Onboarding session to be taken once per month for remainder of one year
  • Helpdesk
  • Knowledge Base
  • Health Check
  • Review & Feedback

BETTER

$2,850/ p.a.

  • Helpdesk
  • Knowledge Base
  • Migration support
  • SSO implementation
  • 4 x 45 min Sprint Onboarding sessions to be taken within one month of procurement
  • 4 x 45 min Paced Onboarding sessions to be taken within three month of procurement
  • 6 x 45 min pre-scheduled Consulting Sessions to be taken throughout the year
  • Hands on participation of the db CX team with implementation and improvements
  • Helpdesk
  • Knowledge Base
  • SSO Support
  • Health Check
  • Review & Feedback
  • 4 x 45 min pre-scheduled Consulting Sessions

BEST

$5,700/ p.a.

  • Helpdesk
  • Knowledge Base
  • Migration Support
  • SSO Implementation
  • 4 x 45 min Sprint Onboarding Sessions to be taken within one month of procurement
  • 4 x 45 min Paced Onboarding Sessions to be taken within three month of procurement
  • 6 x 45 min pre-scheduled Consulting Sessions to be taken throughout the year
  • Hands On participation of the db CX team with implementation and improvements
  • Helpdesk
  • Knowledge Base
  • SSO Support
  • Health Check
  • Review & Feedback
  • 8 x 45 min pre-scheduled Consulting Sessions

HANDS ON

$7,900/ p.a.

  • Helpdesk
  • Knowledge Base
  • Migration Support
  • SSO Implementation
  • 4 x 45 min Sprint Onboarding Sessions to be taken within one month of procurement
  • 4 x 45 min Paced Onboarding Sessions to be taken within three month of procurement
  • 6 x 45 min pre-scheduled Consulting Sessions to be taken throughout the year
  • Hands On participation of the db CX team with implementation and improvements
  • Helpdesk
  • Knowledge Base
  • SSO Support
  • Health Check
  • Review & Feedback
  • 8 x 45 min pre-scheduled Consulting Sessions
  • Hands On assistance with customisation and configuration