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Same day response.
Always
Our customers receive same day response to their business and technical requests.
DAM services and support 100% tailored to your needs
No two customers are the same. By offering our personalised DAM services we acknowledge your organisation's unique requirements, needs, and preferences. When you succeed, we succeed.
databasics services personalisation matrix (customers A, B, C, D, E, F, G)
How we provide DAM success
We are committed to being more than just a solution provider. As a long-time Canto partner with deep experience working across industries, we partner with you at every stage—from implementation to adoption and ongoing support—ensuring your DAM investment delivers long-term value.
Customised onboarding & implementation
Our goal is for customers to succeed with their DAM. We offer different levels of Onboarding support based on your wants and needs - from Sprint to Paced to Hands-On, customised to your organisation's goals.
What to expect:
- Onboarding tailored to your needs
- Workflow and metadata planning to set your team up for success
- Use-case driven support
- Training and launch readiness support
We aim to get your DAM up and running smoothly, with a setup that supports both immediate adoption and long-term growth.
Strategic Customer Success
We don’t stop at implementation. Our team continues to work with you to ensure your system evolves with your business and remains a valuable resource over time.
How we support your success:
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Regular check-ins and system health reviews
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Expert advice on governance, permissions, and asset lifecycle strategy
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Guidance on boosting user adoption across teams
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Flexible support packages tailored to your business structure
Think of us as your long-term partner, helping you get the most from your DAM investment—year after year.
Responsive local support
Our support is delivered by real people, based in your time zone, who know your system and your goals. Whether you’re troubleshooting an issue or looking for workflow improvements, we’re here to help.
Included with every service plan:
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Local, in-house support from Canto-certified experts
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Easy access via phone or email
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Optional premium hands-on support from CX team
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No outsourced call centres—just responsive, knowledgeable help
When you call us, you’re speaking with someone who knows your system, your team, and your goals.
We worked closely with databasics to rebuild and re-organise QUT image library. The empathetic and considerate approach to providing outstanding service saw user interaction with our DAM library increase by 250%.”
Leah McCormick QUT
databasics provided exceptional support during our fast-tracked migration from ThirdLight, handling our large library, metadata setup, and team onboarding with speed, care, and professionalism.
Jess Lansell City of Wanneroo
The databasics staff are everything you want from a software provider and support team: friendly, polite, prompt and most of all patient.
Jean McAuslan Shrine of Remembrance
We worked closely with databasics to rebuild and re-organise QUT image library. The empathetic and considerate approach to providing outstanding service saw user interaction with our DAM library increase by 250%.”
Leah McCormick QUT
databasics provided exceptional support during our fast-tracked migration from ThirdLight, handling our large library, metadata setup, and team onboarding with speed, care, and professionalism.
Jess Lansell City of Wanneroo
The databasics staff are everything you want from a software provider and support team: friendly, polite, prompt and most of all patient.
Jean McAuslan Shrine of Remembrance
We worked closely with databasics to rebuild and re-organise QUT image library. The empathetic and considerate approach to providing outstanding service saw user interaction with our DAM library increase by 250%.”
Leah McCormick QUT
Our services
Solution demo and consulting
Help deciding on a DAM solution based on your organisation's requirements. We listen to your needs, objectives and provide guidance in selecting a solution. A personalised demo of Canto to showcase the capabilities and features that would benefit your organisation.
Customised onboarding
Our goal is for customers to succeed with their DAM. We offer different levels of Onboarding support based on your wants and needs - from Basic to Hands-On, customised to your organisation's goals, and designed to be practical, scalable, and rooted in proven best practices.
Personalised levels of support
What sets databasics apart from other DAM providers is personalised levels of ongoing support. We acknowledge different needs each organisation has - be it simple Helpdesk support or hands-on assistance and configuration.
Complete Knowledge Base
Self-service hub for all things Canto and DAM. It’s packed with how-to guides, troubleshooting tips, training resources, and expert insights tailored to the way our customers work. The Knowledge Base gives you 24/7 access to the answers you need.
Regular Health Checks
Our regular check-ins ensure your Canto system continues to support your evolving needs. Together we review key areas like metadata structure, user access, storage usage, workflows, and overall system performance—identifying opportunities for improvement, cleanup, or optimisation.
Customer-led-growth
Customer-led growth means we evolve our services, resources, and solutions based on real feedback, real needs, and real outcomes. From feature recommendations to onboarding strategies, we listen, adapt, and build with our customers at the centre.
Personalised Service Levels
SERVICE LEVELS | PRICE | YEAR 1 ONBOARDING | YEAR 2 SUPPORT |
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BASIC |
$1,650/ p.a. |
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BETTER |
$2,850/ p.a. |
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BEST |
$5,700/ p.a. |
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HANDS ON |
$7,900/ p.a. |
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